Return & Refund Policy

We want you to have a smooth shopping experience. Please read the policy below before placing your order.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags intact.
• Products showing signs of wear, damage, stains, perfume, or alterations will not be accepted.
• Returns are applicable only for:
• Kurta sets
• Co-ord sets
• Suit sets
• Tops
• Tunic dresses

Non-Returnable Items

• Items purchased on sale or discount (if applicable).
• Customized or altered products.
• Accessories (if any included).

Return Process

• To initiate a return, contact customer support at: texntrendsonline@gmail.com
• Share your order details and reason for return, along with clear images of the product.
• Once approved, return instructions will be provided.

Refund Policy

• Refunds will be processed after the product is received and passes quality inspection.
• Refund amount will be credited to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, refund will be processed via bank transfer.

Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or item is unavailable, a refund will be issued instead.

Shipping Charges

• Shipping charges (if any) are non-refundable.
• Return shipping costs may be borne by the customer unless the product received is defective or incorrect.

Damaged or Incorrect Items

• If you receive a damaged or wrong product, report it within 48 hours of delivery with supporting images.
• A replacement or full refund will be arranged after verification.

For any further assistance, reach out to customer support via email.